Real-time data keeps Otis units running smoothly in Singapore

Otis ONE™ technology + our colleague’s skills and commitment = a win for customers

Otis Mechanic Gayas Q. enjoys troubleshooting and solving problems for his customers. With Otis ONE, he’s able to access information about elevator units -- right at his fingertips.

Using machine learning and cloud technology, Otis ONE provides our mechanics with predictive elevator maintenance insights, often allowing them to resolve issues before a customer reaches out. All Gayas needs to do is sign in to start troubleshooting any issues. When a callback comes, he can rely on Otis ONE™ to identify the event log.

This translates to greater efficiency and better deployment of resources for both parties – Otis and our customers. It is game changer, he said. I am also able to obtain the replacement parts before going down to the jobsite. This saves me a lot of time and at the same time, I am able guide the junior mechanics I work with.

Gayas, who started his career as an electrical technician, has been with Otis Singapore for about 17 years. It makes me proud that I am playing a part to support Singapore’s urban infrastructure growth, he said.

To perform well in the lift and escalator industry, you need to acquire specialized skillsets and technical knowledge, he explained. Otis has provided me with the necessary training, and I now have the required technical knowledge to be working at Otis, the world’s leading company in this industry.

Real-time data keeps Otis units running smoothly in Singapore

Otis ONE™ technology + our colleague’s skills and commitment = a win for customers

Otis Mechanic Gayas Q. enjoys troubleshooting and solving problems for his customers. With Otis ONE, he’s able to access information about elevator units -- right at his fingertips.

Using machine learning and cloud technology, Otis ONE provides our mechanics with predictive elevator maintenance insights, often allowing them to resolve issues before a customer reaches out. All Gayas needs to do is sign in to start troubleshooting any issues. When a callback comes, he can rely on Otis ONE™ to identify the event log.

This translates to greater efficiency and better deployment of resources for both parties – Otis and our customers. It is game changer, he said. I am also able to obtain the replacement parts before going down to the jobsite. This saves me a lot of time and at the same time, I am able guide the junior mechanics I work with.

Gayas, who started his career as an electrical technician, has been with Otis Singapore for about 17 years. It makes me proud that I am playing a part to support Singapore’s urban infrastructure growth, he said.

To perform well in the lift and escalator industry, you need to acquire specialized skillsets and technical knowledge, he explained. Otis has provided me with the necessary training, and I now have the required technical knowledge to be working at Otis, the world’s leading company in this industry.

Real-time data keeps Otis units running smoothly in Singapore

Otis ONE™ technology + our colleague’s skills and commitment = a win for customers

Otis Mechanic Gayas Q. enjoys troubleshooting and solving problems for his customers. With Otis ONE, he’s able to access information about elevator units -- right at his fingertips.

Using machine learning and cloud technology, Otis ONE provides our mechanics with predictive elevator maintenance insights, often allowing them to resolve issues before a customer reaches out. All Gayas needs to do is sign in to start troubleshooting any issues. When a callback comes, he can rely on Otis ONE™ to identify the event log.

This translates to greater efficiency and better deployment of resources for both parties – Otis and our customers. It is game changer, he said. I am also able to obtain the replacement parts before going down to the jobsite. This saves me a lot of time and at the same time, I am able guide the junior mechanics I work with.

Gayas, who started his career as an electrical technician, has been with Otis Singapore for about 17 years. It makes me proud that I am playing a part to support Singapore’s urban infrastructure growth, he said.

To perform well in the lift and escalator industry, you need to acquire specialized skillsets and technical knowledge, he explained. Otis has provided me with the necessary training, and I now have the required technical knowledge to be working at Otis, the world’s leading company in this industry.

Real-time data keeps Otis units running smoothly in Singapore

Otis ONE™ technology + our colleague’s skills and commitment = a win for customers

Otis Mechanic Gayas Q. enjoys troubleshooting and solving problems for his customers. With Otis ONE, he’s able to access information about elevator units -- right at his fingertips.

Using machine learning and cloud technology, Otis ONE provides our mechanics with predictive elevator maintenance insights, often allowing them to resolve issues before a customer reaches out. All Gayas needs to do is sign in to start troubleshooting any issues. When a callback comes, he can rely on Otis ONE™ to identify the event log.

This translates to greater efficiency and better deployment of resources for both parties – Otis and our customers. It is game changer, he said. I am also able to obtain the replacement parts before going down to the jobsite. This saves me a lot of time and at the same time, I am able guide the junior mechanics I work with.

Gayas, who started his career as an electrical technician, has been with Otis Singapore for about 17 years. It makes me proud that I am playing a part to support Singapore’s urban infrastructure growth, he said.

To perform well in the lift and escalator industry, you need to acquire specialized skillsets and technical knowledge, he explained. Otis has provided me with the necessary training, and I now have the required technical knowledge to be working at Otis, the world’s leading company in this industry.

Real-time data keeps Otis units running smoothly in Singapore

Otis ONE™ technology + our colleague’s skills and commitment = a win for customers

Otis Mechanic Gayas Q. enjoys troubleshooting and solving problems for his customers. With Otis ONE, he’s able to access information about elevator units -- right at his fingertips.

Using machine learning and cloud technology, Otis ONE provides our mechanics with predictive elevator maintenance insights, often allowing them to resolve issues before a customer reaches out. All Gayas needs to do is sign in to start troubleshooting any issues. When a callback comes, he can rely on Otis ONE™ to identify the event log.

This translates to greater efficiency and better deployment of resources for both parties – Otis and our customers. It is game changer, he said. I am also able to obtain the replacement parts before going down to the jobsite. This saves me a lot of time and at the same time, I am able guide the junior mechanics I work with.

Gayas, who started his career as an electrical technician, has been with Otis Singapore for about 17 years. It makes me proud that I am playing a part to support Singapore’s urban infrastructure growth, he said.

To perform well in the lift and escalator industry, you need to acquire specialized skillsets and technical knowledge, he explained. Otis has provided me with the necessary training, and I now have the required technical knowledge to be working at Otis, the world’s leading company in this industry.

In China, Otis ONE is revolutionizing the way we deliver Service

After working for nearly a decade as an Otis field professional in China, Sailong Wang knows what to expect on the job. This includes staying on a tight schedule, anticipating requests from his customers and property managers, preparing for government inspections, and keeping the elevators under his watch running efficiently and safely for his passengers.

Efficiency is important for Wang as more people in China continue to move into cities. Today, more than 60% of China’s population live in cities, and that number is projected to approach close to 1.1 billion people by 2050*.

In 2018, Otis China launched Otis ONE, a new digital service platform powered by the Internet of Things (IoT). Wang says this platform has significantly improved the service he provides to his customers.

“What impressed me most was the first time I received a fault notification,” Wang explains. “At the time, an elevator car door was stuck open by an object and could not close.”

Wang stopped what he was doing and drove to the job site. When he arrived, he confirmed the issue was exactly what his Otis ONE fault alert flagged and solved the problem quickly. When the property management arrived, the elevator had already resumed operations before any resident even noticed.

For an elevator technician who had spent years visiting job sites after receiving a call from a customer, fixing the problem before his customer even knew about it was revolutionary.

“I deep dived into studying the features of Otis ONE, asking my colleagues to join me and learn together,” Wang says. All the data for the elevators are on display on our mobile devices. The information supports us in making educated judgments in carrying out service work.”

Unsurprisingly, Wang’s customers are benefiting from Otis ONE as well with increased uptime and fewer service disruptions.

Learn more about Otis ONE and how it is bringing the next generation of service to our customers.

*According to data from Statista

An Otis mechanic identified an elevator shutdown with Otis ONE™—before the customer even noticed

Located near one of the world’s busiest airports is a multi-story office complex boasting over 580,000 square feet of office and conference space. Thousands of office workers and conference guests rely on the building’s numerous elevators to get where they need to go each day. One early Monday morning last year, an elevator in the building was out of service in need of repair. To get it up and running, onsite technician support was needed. And on this particular day, the property was hosting a major conference, which made the situation even more critical. The shutdown had the potential to cause massive delays.

Luckily, Bernd Jugert, an Otis mechanic with more than 30-years of experience, saw the problem on his Otis ONE app early that morning as soon as he started his day. The Otis ONE IoT digital platform uses artificial intelligence, machine learning and cloud technology to provide our mechanics with predictive maintenance insights and our customers with real-time information on the status of their elevators.

I usually check the app during breakfast to see if everything is ‘green’ — which means all units are running smoothly, Jugert says. On this day, Jugert noticed one of the elevators at the customer site was shutdown requiring onsite support. Jugert hopped into his Otis van and was onsite by 7:30 a.m. The customer was surprised – and also very pleased – to see him there as the building staff had not yet noticed there was an elevator requiring repair.

Jugert’s dedication, supported by Otis ONE technology, allowed him to get the elevator back up and running before most of the office staff and conference guests had even arrived. The bottom line is Otis ONE means faster troubleshooting and higher system reliability for our customers, added Jugert.