Otis ONE™

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A new level of connectivity

Otis ONE is our IoT solution that connects your elevator to the cloud to deliver a seamless passenger experience.

From real-time data insights to remote monitoring, enhance your building’s performance with one of our three Otis ONE maintenance packages:

	Otis ONE Prime	Otis ONE Plus
Customer portal access to view your equipment status	☑	☑
Summary of Remote intervensions	☑	☑
Elevator Usage Information	☑	☑
Reports & Dashboards	☑	☑
Campus view & Map view	☑	☑
Mechanics and OTISLINE® have visibility to equipment status 24/7	☑	☑
Notifies you of equipment issues in real-time and automatically dispatches your mechanic	☑	☑
Digital phone service to replace analog phones		☑

Real-time transparent information

Proactive communication and predictive insights

Fast and reliable remote services

Informed passengers

Connects to customer APIs

OTIS DIGITAL TERMS & CONDITIONS

OTIS GEN3 TERMS AND CONDITIONS FOR DIGITAL EQUIPMENT

OTIS DIGITAL SERVICE RIDER*

*Appendices to the Otis Digital Service Rider

Here is what our customers and mechanics have to say

I stay ahead of what’s happening in the properties I manage. I receive real-time notifications by text as soon as an event occurs, which is perfect for me as I am always on the go.

We are impressed by this solution from Otis. We wanted to access real-time operation data to track elevator service as part of our value proposition to tenants, and to rethink their business model.

We subscribed to Otis API digital service to integrate elevator availability, maintenance insights, and traffic per floor data in our own Building Management System from the Otis Developer Portal.

As Chief Engineer in a large hospital, I consider elevators to be mission critical for patients. Complex shutdowns are solved more quickly, doctors operating schedules are not disrupted and visiting families can get to their sibling’s room directly.

What’s in Otis ONE for you?

Healthcare
Healthcare

Elevators are the heartbeat of your building – from transporting patients and medicine to reuniting families with one another. Keeping your units running is paramount. We recommend you explore the benefits of our Otis ONE maintenance solution, which offers:
- • Informed mechanics for faster return to service
- • Remote intervention and rescue
Private Residential
Private Residential

Being one step ahead of your residents’ needs is critical. You are charged with keeping costs down, managing customers' experiences and providing the same type of experience enabled by digital technology that people have come to expect in their personal lives. We recommend you explore the benefits of our Otis ONE maintenance solution which offers:
- • Voice over Internet protocol inside the cab
- • Real-time notifications
- • Remote dispatching of mechanics
- • Informed mechanics for faster return to service
Hotel
Hotel

Managing your guests is your main focus. Your elevators should enhance your building’s appeal. With Otis ONE technology, you can provide features that will help your brand stand out and leverage APIs to connect your elevators to your building’s management systems. We recommend you explore the benefits of our Otis ONE maintenance solution which offers:
- • Customer portal access to review your equipment status
- • Informed mechanics for faster return to service
- • Remote intervention and rescue
Office
Office

Ensuring day-to-day business meetings and key events run smoothly is your top priority, and your elevators play a vital role. With Otis ONE technology, you can make your meetings and events memorable. We recommend you explore the benefits of our Otis ONE maintenance solution which offers:
- • Visibility to equipment status 24/7 (Mechanics and Otisline)
- • Informed mechanics for faster return to service
- • Remote intervention and rescue

Experience Otis ONE now

Get exclusive access to a complimentary software demonstration and experience how Otis ONE brings you transparent information, proactive communications and predictive insights.

*Otis ONE™ is not compatible with all elevator controllers. Product features may vary depending on elevator model.