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Otis ONE™

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A new level of connectivity

Otis ONE is our IoT solution that connects your elevator to the cloud to deliver a seamless passenger experience.

From real-time data insights to remote monitoring, enhance your building’s performance with one of our three Otis ONE maintenance packages:

	Otis ONE Prime	Otis ONE Plus	Otis ONE Pro
Customer portal access to view your equipment status	☑	☑	☑
Integrated eService data	☑	☑	☑
Mechanics and OTISLINE® have visibility to equipment status 24/7	☑	☑	☑
Notifies you of equipment issues in real-time and automatically dispatches your mechanic	☑	☑	☑
Digital phone service to replace analog phones		☑	☑
In-car video for Infotainment and emergency communication			☑

Real-time transparent information

Proactive communication and predictive insights

Fast and reliable remote services

Informed passengers

Connects to customer APIs

Here is what our customers and mechanics have to say

I stay ahead of what’s happening in the properties I manage. I receive real-time notifications by text as soon as an event occurs, which is perfect for me as I am always on the go.

As a hotel manager, I always need to find ways to improve the way I welcome my guests. I subscribed to the eView™ in-car screen solution to offer my guests the information they need with minimal disruption during the installation.

We are impressed by this solution from Otis. We wanted to access real-time operation data to track elevator service as part of our value proposition to tenants, and to rethink their business model.

We subscribed to Otis API digital service to integrate elevator availability, maintenance insights, and traffic per floor data in our own Building Management System from the Otis Developer Portal.

As Chief Engineer in a large hospital, I consider elevators to be mission critical for patients. Complex shutdowns are solved more quickly, doctors operating schedules are not disrupted and visiting families can get to their sibling’s room directly.

What’s in Otis ONE for you?

Healthcare
Healthcare

Elevators are the heartbeat of your building – from transporting patients and medicine to reuniting families with one another. Keeping your units running is paramount.

We recommend you explore the benefits of our Otis ONE Pro maintenance solution, which offers all of the benefits of Otis ONE Plus with additional features such as:
- • Voice and video inside the cab
- • Informed mechanics for faster return to service
- • Customizable elevator display that can show building/local news, updates and more
Private Residential
Private Residential

Being one step ahead of your residents’ needs is critical. You are charged with keeping costs down, managing customers' expectations and providing the same type of experience enabled by digital technology that people have come to expect in their personal lives. We recommend you explore the benefits of our Otis ONE Plus maintenance solution which offers:
- • Voice over Internet protocol inside the cab
- • Real-time notifications
- • Informed mechanics for faster return to service
Hotel
Hotel

Managing your guests is your main focus. Your elevators should enhance your building’s appeal. With Otis ONE technology, you can provide features that will help your brand stand out and leverage APIs to connect your elevators to your building’s management systems. We recommend you explore the benefits of our Otis ONE Pro maintenance solution, which offers all of the benefits of Otis ONE Plus with additional features such as:
- • Voice and video inside the cab
- • Customizable elevator display that can show building/local news, updates and more
- • Informed mechanics for faster return to service
Office
Office

Ensuring day-to-day business meetings and key events run smoothly is your top priority, and your elevators play a vital role. With Otis ONE technology, you can make your meetings and events memorable. We recommend you explore the benefit of our Otis ONE Pro maintenance solution, which offers all of the benefits of Otis ONE Plus with additional features such as:
- • Voice and video inside the cab
- • Customizable elevator display that can show building/local news, updates and more
- • Informed mechanics for faster return to service